We want you to be fully satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have number of days 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, contact us at: info@luxloom.com.au

Exceptions

Please note that certain items are non-returnable:

• Personalized items
• Gift cards
• Sale items

These items cannot be returned unless they are defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.